Check out the workshops tab for a full list of titles as well as prices and other information. All Toolbox Training workshops are also available as do-it-yourself training packages. Click that tab for more details.
What you’ll get from this workshop or training package:
- Identify who your customers are
- Distinguish the differences between direct and indirect customers
- Recognize the needs of your customers
- Learn the ABC’s of customer value
- Understand how to show customers that your company cares
- Master the 8 steps to customer bliss
- Implement a consistent method for dealing with unhappy customers
To have this delivered as an on-site workshop contact Toolbox Training. |  |
To order as a do-it-yourself training package (catalog # CSTP1007): You can also download an order form here. | 
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Training packages come with workbooks, certificates, and evaluations for 10 participants, but you can also order additional workbooks, etc. (catalog # CSTW1007) if necessary:
For more Toolbox Training workshops and training packages, check here.
