Books by Dave Whitaker

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Wednesday, October 31, 2007

Workshop: Serve Your Customers

Check out the workshops tab for a full list of titles as well as prices and other information. All Toolbox Training workshops are also available as do-it-yourself training packages. Click that tab for more details.

What you’ll get from this workshop or training package:

  • Identify who your customers are
  • Distinguish the differences between direct and indirect customers
  • Recognize the needs of your customers
  • Learn the ABC’s of customer value
  • Understand how to show customers that your company cares
  • Master the 8 steps to customer bliss
  • Implement a consistent method for dealing with unhappy customers

To have this delivered as an on-site workshop contact Toolbox Training.

To order as a do-it-yourself training package (catalog # CSTP1007):

You can also download an order form here.

Training packages come with workbooks, certificates, and evaluations for 10 participants, but you can also order additional workbooks, etc. (catalog # CSTW1007) if necessary:

For more Toolbox Training workshops and training packages, check here.