Have you seen this 2011 commercial for Florida Orange Juice? Imagine if you could be forewarned at the beginning of the day what problems you were going to face – and that you’d be prepared to face those problems because you were equipped with your Florida Orange Juice.
This 6-step approach to conflict resolution is like having Florida Orange Juice. When you have these steps down, you’ll be prepared to face the problems that will be thrown your way during the day.
When a behavior situation arises which requires the adult to take action, work through these six steps and the conflict can be resolved much smoother.
Adapted from the Reframing Conflict (2011) workbook (pages 7, 11), which is part of the Youth Work Methods Series produced by the David P. Weikart Center for Youth Program Quality, a division of the Forum for Youth Investment.